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Air Travel

What is a Web Fare?
How will I know my reservation is confirmed?
How can I view the details of my purchase?
How early do I need to check in for my flight?
What documents do I need to pass security?
What is an acceptable government-issued ID?
Must the name on my ticket and government-issued ID match?
What ID do I need for my child?
What restrictions are imposed on making flight reservations for unaccompanied children?
How do I book a flight for an infant?
Can I use faremax.com to find flights with multiple stops, or arrange a trip with more than one destination?
What do I need to know about flying with my pet?
Can I add a passenger to an existing reservation?
Can I pay for my flight reservation using my debit card?
What's an e-ticket?
What sort of documentation do I need to check in for my flight using an e-ticket?
How do I cancel my reservation?
How do I void my reservation?
Can I get a refund if I can't take my trip?
How do I get a refund for a refundable ticket?
What's the difference between a refundable and non-refundable fare?
If I'm traveling on an e-ticket and my flight is cancelled, will I be able to transfer to a flight on another airline?
If I have flight reservations and the airline changes my itinerary, what do I do if I don't agree to the schedule change?
Can I buy a ticket from faremax.com that does not originate in a U.S. city?
Can I use airline vouchers, corporate fares, or government fares?
Is there a time cut-off for purchasing a ticket through faremax.com?
Can I place a ticket on hold?
I've purchased airline tickets from faremax.com, do I have a seat assignment?
If I plan to check luggage, may I fly standby on another flight?
How can passengers with disabilities and their caregivers prepare for a flight?
I found a ticket at a certain price, but when I tried to purchase it, the fare had changed.
When do Published airfare prices change?
What can I do if the fare quoted after I purchase is now lower than what I booked?
What happens to my baggage if I fly two or more airlines to a destination?
What is an error message, and what should I do if I receive one?
What do I do if I lose my Internet connection in the middle of making a reservation?

What is a Web Fare?
It's a fare that's available only online. You cannot reserve one over the phone. faremax.com displays Web Fares from more than 450 airlines. Web Fares are generally lower than regularly published fares, but they tend to have more restrictions. For example, they may be offered for a limited period of time or for specific travel dates. These fares also are usually non-refundable. Please review the fare rules carefully before purchasing.

How will I know my paper ticket is confirmed? top
Once you purchase a ticket and the airline confirms your reservation, faremax.com will send you a Booking Status e-mail that includes your airline confirmation numbers(s). Click here to check your reservation directly in airlines systems.

How can I view the details of my purchase? top
Your itinerary details will be included in a Booking Status e-mail that will be sent once the airline confirms your reservation. It will be sent to the e-mail address that matches the information provided at the time of the reservation. Click here to check your trip details directly in airlines systems.

How early do I need to check in for my flight? top
If you are checking baggage for a domestic flight, check in at least 90 minutes prior to departure time. (You may want to allow more time if you're traveling through a major airport during peak periods.). International travel requires check-in at least two hours prior to departure. If you're not checking bags for a domestic trip, you may proceed directly to the gate with the appropriate documentation. However, if you don't check in at the gate at least 30 minutes before departure, the airline could cancel your reservation.

What documents do I need to pass security? top
Along with your government-issued photo ID, you'll be required to show a ticket confirmation for the current date to pass beyond security screening checkpoints. A ticket confirmation can be one of the following:

  • A paper ticket
  • A boarding pass issued at the check-in counter, or
  • A printout of your e-ticket itinerary that includes the ticket number

What is an acceptable government-issued ID? top
An acceptable government-issued ID contains your photo and must be issued by a government-operated division, such as the driver's license bureau. An example would be a driver's license or a passport. State driver's license bureaus can issue photo identification even if you don't want a driver's license.

Must the name on my ticket and government-issued ID match? top
You'll move through check-in and security faster if they do. If your ticket already has been issued in a name you use -- such as a nickname or your initials -- but is not identical to your government-issued ID, call the airline for clarification on how to proceed.

What ID do I need for my child? top
According to the FAA, children under the age of 18 do not need photo ID as long as an accompanying adult certifies their identity.

What restrictions are imposed on making flight reservations for unaccompanied children? top
Each airline sets its own policies and regulations regarding children traveling unaccompanied by adults. Some airlines require that such children travel only on nonstop flights. Others may require an additional fee (up to $40 each way) at check-in. All airlines, however, will want to know the name, address, and phone number for the person responsible for the unaccompanied child at both the departure and arrival airports, in addition to emergency contact information. Some foreign countries, such as Mexico, also require notarized consent from a parent as a condition for entry. Please click here to see the State Department's Foreign Entry Requirements.
Allow at least 90 additional minutes prior to check-in to complete security and release documents provided by the airline. faremax.com is unable to accept reservations for unaccompanied children under 12 years old. If a child is over 12, please contact the airline directly to obtain their rules and regulations for unaccompanied children. For more details we recommend that you contact your airline directly.

How do I book a flight for an infant? top
The airlines define an infant as a child under 2 years old. An "infant in lap" usually flies for free on U.S. domestic flights. On international flights, an "infant in lap" often incurs a small charge (ex. 10% of an adult fare). For "infant in seat," you will have to purchase a child fare.

Can I use faremax.com to find flights with multiple stops, or arrange a trip with more than one destination? top
Yes. Click here to search for flights with more than one destination and follow the instructions to complete the search.

What do I need to know about flying with my pet? top
If you decide to travel with your pet we suggest that you contract the airlines directly for detailed information and your booking. But here are some general guidelines and tips to help you prepare.
Traveling with a pet, other than a guide dog, requires special handling by the airline. If your pet is small enough to take into the cabin with you, know that airlines generally restrict the total number of pets in the cabin on each flight. Check with the airline to see whether your pet will be allowed in the cabin with you. As an alternative, your pet may travel in the baggage compartment on your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter). Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling (Sky kennels furnished by the airlines meet these requirements) . Airlines that accept pets usually charge a one-way transport fee for pets. Contact the airline directly to make sure your requirements and your pet's needs are properly met. The following are some provisions you will likely encounter at most airlines:

  • Airlines generally require health certificates from all shippers. Have a licensed veterinarian examine animals within 10 days prior to shipment and issue a certificate stating that the animal is in good health.
  • Some airlines will not take certain breeds, such as pug-nosed dogs (pugs, Pekingese, boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.
  • Reserve a space for your pet in advance directly with the airlines, and inquire about time and location for drop-off and pick-up.
  • Try to schedule a nonstop flight; avoid connections and the heavy traffic of a holiday or weekend flight. Several foreign countries, as well as the state of Hawaii, require quarantine or other procedures for incoming animals. Check your destination for such regulations.
  • Write your name, address and phone number on the kennel, and make sure your pet is wearing a tag with the same information. Consider purchasing a temporary tag showing your destination address and phone number.
  • Bring a photo of your pet in case it is lost.

Can I add a passenger to an existing reservation? top
We are unable to add a passenger to an existing reservation, so you will have to purchase another ticket online. Tickets are non-transferable. Once issued, airlines do not allow passengers to assign tickets to other people or change names on tickets.

Can I pay for my flight reservation using my debit card? top
Yes, all flight reservations may be purchased using debit cards that allow for such purchases. Please note that funds are immediately withdrawn from your account when you hit the "purchase" button.

What's an e-ticket? top
E-tickets (or electronic tickets) are a convenient alternative to traditional paper tickets. With e-tickets, there is no paper ticket to lose, no wait for tickets to be delivered and no shipping charge. Plus, it can make getting through airport security easier. E-ticket holders can print their own boarding passes at the self-service check-in kiosks. E-ticket holders who are not checking baggage may bypass the check-in counter and go straight to the security checkpoint with a printout of their itinerary that shows the airline ticket number(s) and a valid government-issued photo ID.

What sort of documentation do I need to check in for my flight using an e-ticket? top
Print-out and bring with you to the airport a copy of your itinerary that includes your flight information and, most importantly, your confirmation and ticket number. Click here to print this important information. In addition, bring a valid government-issued photo ID, such as a drivers license, and if you�re traveling internationally, your passport. Though most airlines have similar requirements for using e-tickets, there are some differences among them and it will save you time if you call ahead to learn what your particular airline requires.

How do I cancel my reservation? top
Depending on the fare you purchased, there may or may not be a penalty fee. Please email us all your inquires.

How do I void my reservation? top
To void the booking there is a penalty of $50 per person for international reservations and $25 per person for domestic ones. A booking can be voided no later than 24 hours after the tickets are issued. Contact us us for further details.

Can I get a refund if I can't take my trip? top
Consolidated Fares
All cancellations (where permitted) are subject to cancellation fee specified on individual customer's invoice. Cancellation or refund process may take 6-8 weeks.
Published Fares
Whether you're eligible to receive a refund depends on if you purchased a refundable or non-refundable ticket. The fare rules that apply to your ticket will indicate your eligibility for a refund. Even a non-refundable ticket that you cannot use generally has some value that can be applied up to one year (or more, in some cases) to the purchase of another trip. There will be change fees that apply.

How do I get a refund for a refundable ticket? top
To obtain a refund, first verify that you have a refundable ticket by emailing us.
For e-tickets: We'll process and credit your credit card. Refunds to your credit card take an average four weeks to process.
For paper tickets: Our customer service representatives will provide you with a mailing address to mail your ticket(s). Refunds to your credit card take an average 6 to 8 weeks to process. Note that paper-ticket must be returned to us or refund will not be possible.

What's the difference between a refundable and non-refundable fare? top
Refundable tickets can be returned for a refund to your credit or debit card or allow you to make changes to your travel plans without paying a penalty. If our Customer Service has processed a refund for you, it will take, on average, four weeks to process. Non-refundable tickets cannot be returned for a refund.
Published fares only: if you cannot use your ticket, you may be able to apply its value toward a future flight. The airline may charge additional fees for changes made to a non-refundable ticket.

If I'm traveling on an e-ticket and my flight is cancelled, will I be able to transfer to a flight on another airline? top
Whether you're allowed to transfer is dependent on the rules and regulations of the airlines themselves. With the exception of a few of the larger airlines which are able to transfer e-tickets from one airline to another, ticket transfers still require a paper ticket from the originating airline to sign over to the second airline. To get a paper ticket issued at the airport, go to either a check-in counter or, at larger airports, a customer service counter.

If I have flight reservations and the airline changes my itinerary, what do I do if I don't agree to the schedule change? top
If you do not agree to the schedule change, you will need to contact our Customer Service to reaccomodate your flight.

Can I buy a ticket from faremax.com that does not originate in a U.S. city? top
Consolidated fares originate in U.S. Puerto Rico, U.S. Virgin Islands and sometimes Canada. Published fares are not restricted and may originate in other world contries.

Can I use airline vouchers, corporate fares, or government fares? top
Unfortunately faremax.com is unable to accommodate special rates and coupons because the restrictions are significant and vary from airline to airline.

Is there a time cut-off for purchasing a ticket through faremax.com? top
Yes. If the airline offers an e-ticket for your flight, and you don't plan to opt for a paper ticket, we can help you up to fourty eight hours prior to your scheduled flight departure. If you opt for a paper ticket, we will need six days (excluding weekends and holidays) to insure you receive your travel documents prior to your departure.

Can I place a ticket on hold? top
faremax.com does not allow customers to place tickets on hold. You must purchase the ticket to guarantee the fare and seat(s).

I've purchased airline tickets from faremax.com, do I have a seat assignment? top
Email us your request and we will try to accomodate it. However, faremax.com does not guarantee seat assignments. Policies on advanced seating vary by airline. Some assign seats immediately, others wait to assign seats 90 days before the flight, and several carriers wait to assign seats until the day of the flight. You can always get your seat assignment at the gate or check-in counter.

If I plan to check luggage, may I fly standby on another flight? top
Yes, but only if you booked Published fares. You must declare your intentions to fly standby BEFORE checking your bags. That's because airlines are required by law to make sure that each passenger and his/her bags are on the same flight. Standbys are not allowed if you purchased Consolidated fares.

How can passengers with disabilities and their caregivers prepare for a flight? top
If a traveler with a disability requires specific seating requirements, special assistance or anything else in regards to a disability, we recommend contacting the airline directly. The carrier must work ensure those needs are met. For wheelchair users in particular, there is a definite sense of relief in knowing the airlines are supposed to know precisely how to protect and handle a wheelchair in flight. For air travelers with a range of disabilities, there have been many improvements in service and accommodations. However, planning ahead and knowing what to look out for are still essential for a problem-free trip.

  • Understand your rights under the Air Carrier Access Act before you travel
  • Most insurance companies do not cover pre-existing conditions. Make sure you are adequately insured before the trip
  • Book nonstop flights whenever possible. This reduces the hassles of boarding and deplaning and may reduce the cost for travelers who require oxygen during the flight
  • Ask for bulkhead seating -- the roomier first row of coach -- when available
  • Always carry on any medication you will need throughout the trip, in case of lost or destroyed luggage

When traveling, the role of a caregiver changes constantly and requires great flexibility. Caregivers must be perceptive and attuned to the wants and needs of the person with a disability at all times. The ability to think one step ahead, anticipating potential hang-ups and issues, is critical to the trip's overall success. Here are some things to keep in mind:
  • Is the caregiver fully informed on the travel itinerary well ahead of time?
  • What expenses is the caregiver responsible for during the trip?
  • What types of clothing will be appropriate on this trip? Will you be going out to a fancy restaurant or event?
  • Be prepared for anything and wear comfortable shoes. Caregivers and personal assistants are always on the move
  • Buy a travel wallet to hold the plane or rail tickets, identification, money and receipts

I found a ticket at a certain price, but when I tried to purchase it, the fare had changed. top
Airfares change throughout the day, based on demand for the flight and the airlines' right to change them at any time. faremax.com monitors these changes closely and makes every effort to keep our fare displays as current as possible. During the time between your flight search and your purchase, the airline may have changed the fare or altered the rules of the fare. faremax.com is required to apply the fares and fare rules in effect at the exact moment of purchase.

When do Published airfare prices change? top
Airfares change throughout the day, based on demand for the flight and the airlines� right to change them at any time. faremax.com monitors these changes closely and makes every effort to keep our fare displays as current as possible.

What can I do if the fare quoted after I purchase is now lower than what I booked? top
If you should find a lower fare after purchasing a non-refundable ticket, faremax.com will not be able to issue a credit for the difference in price.

What happens to my baggage if I fly two or more airlines to a destination? top
If you're checking baggage, the originating airline should tell you if it can be checked to your final destination. If not, you'll have to pick it up and re-check it at your connecting destination. If you need to make changes en-route due to cancellations or delays, you will need to take your ticket to the originating airline for assistance.

What is an error message, and what should I do if I receive one? top
The system will generate an error message if a piece of information has been entered incorrectly (for instance, a three-digit airport code that may not exist) or if there are technical difficulties retrieving information. Most times, the error message will tell you how to proceed. If you have any questions regarding details of an error message, please check the FAQs for additional information.

What do I do if I lose my Internet connection in the middle of making a reservation? top
If you�re making reservations on faremax.com and lose your Internet connection before reaching the �Reservations Confirmation� page, you�ll have to sign-on again and restart the reservation process. If you�ve reached the �Reservations Confirmation� page, however, your reservation request and payment information has been accepted and a lost Internet connection after that point will not affect your reservation.

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