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Lodging

Can I be assured that my reservation will be confirmed and guaranteed by the hotel?
When will I be charged for my hotel reservation?
What other fees and taxes might I have to pay in addition to my room rate?
Can I cancel my hotel reservation online at faremax.com?
How do I change my hotel reservation?
What should I do if I missed my hotel cancellation deadline due to a cancelled flight?
What do I do if I lose my Internet connection in the middle of making a reservation?
How do I cancel a hotel reservation held with a deposit?
Can I make hotel reservations for someone else?
How many rooms may I reserve at once, and how many people can stay in each?
How can I search for hotels that are gay-friendly or gay-owned and -operated?

Can I be assured that my reservation will be confirmed and guaranteed by the hotel?
All hotel reservations booked through faremax.com are immediately sent to the hotel's central reservations system. By guaranteeing your reservation with a credit card, the hotel agrees to hold your reservation. The hotel will issue a confirmation code for your reservation, which will appear at the end of the booking process, and may be used for check-in reference. Soon after making your reservation you�ll receive an e-mail confirmation that will include the details of your reservation, including the confirmation code.

When will I be charged for my hotel reservation? top
In most cases, your credit card will be charged when you check out of the hotel. However, if there's a deposit required for your hotel reservation, your credit card could be charged for the deposit as soon as you complete your reservation.

What other fees and taxes might I have to pay in addition to my room rate? top
Hotel room rates are subject to city and state taxes, which vary based on the city. Depending on the city in which you're staying, a Hotel Occupancy Tax or other local tax may apply which will not appear with your room rate information. To get the details of all additional fees and taxes, call the hotel directly.

Can I cancel my hotel reservation online at faremax.com? top
Yes. Please have your Itinerary number ready and click here to proceed. In some instances you may be required to cancel the reservation directly with the hotel.

How do I change my hotel reservation? top
You�ll need to cancel the original reservation and make a new one.

How do I cancel a hotel reservation held with a deposit? top
You may be instructed to call the hotel directly in order to complete the cancellation and receive the deposit back. Even if you receive a "cancellation confirmation," it's a good idea to call the hotel and make sure the cancellation was processed. Some hotels charge a cancellation fee and/or may keep all or part of the deposit.

What should I do if I missed my hotel cancellation deadline due to a cancelled flight? top
If this happens, contact the hotel as soon as you can.

What do I do if I lose my Internet connection in the middle of making a reservation? top
If you�re making reservations on faremax.com and lose your Internet connection before reaching the �Reservations Confirmation� page, you�ll have to sign-on again and restart the reservation process. If you�ve reached the �Reservations Confirmation� page, however, your reservation request and payment information has been accepted and a lost Internet connection after that point will not affect your reservation.

Can I make hotel reservations for someone else? top
Yes. After you have selected the hotel, you'll be asked to name the guest.

How many rooms may I reserve at once, and how many people can stay in each? top
You can reserve one hotel room per reservation at faremax.com with a maximum of four people per room -- at least one of whom must be an adult (18 and over).

How can I search for hotels that are gay-friendly or gay-owned and -operated? top
faremax.com does not currently display information on gay-friendly or gay-owned and -operated hotels. However, we urge you to visit gay.com where you can find information on gay-friendly accommodations in the destination guides section. Once you have located the hotel, you can visit faremax.com to secure a reservation. For a variety of reasons, not all of the accommodations listed on gay.com may be available on faremax.com

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